LAN Administrator II or above (6678TW/51) – Columbus

Summary
Installs, maintains, and administers assigned servers and LAN equipment. Ensures compliance with departmental procedures for network security and hardware/software standards. Provides tier-2 and tier-3 hardware troubleshooting to client/peer connectivity and server-based application issues. Cultivates and maintains client/peer relationships with assigned customer base. Participates in departmental and enterprise level projects.

Responsibilities
Responsible for monitoring the ProphIT network management system, managing problem tickets, troubleshooting customer issues (internal and external), escalating issues as required, working with engineers to resolve issues and alerts, generating periodic reports on network activity, monitoring batch processes, monitoring backup processes and performing some software installations. Under minimum supervision and using established procedures, maintains and administers assigned NT servers to include standards maintenance, change control, log auditing, PMI, and OS/Application upgrades. Ensures server hardware and software configurations comply with departmental standards. Administers NT security for assigned users to include creating new users, disabling accounts, maintaining NTFS-level security, and log auditing. Maintains network documentation and diagrams for assigned resources. Monitors, reports, and rotates daily server backups and media. Submits change/problem management documentation and associated causal/resolution follow-up for assigned network resources. Trains and mentors junior technicians. Provides after hours on-call support for all server and local area network problems.

Education/Experience
Four year college degree and 2 or more years professional experience or 4 or more years professional experience is required. Must be able to communicate effectively and professionally with both internal and external customers. Experience with desktop and related hardware support. Some call center or help desk center experience, a plus. Must be able to multitask and work effectively in a fast paced environment. Appropriate TSYS experience is preferred. Microsoft certification is preferred.

All shifts available: 1st, 2nd, 3rd for 24X7 support

Skills and Competencies

• Strong oral and written communication skills
  
• Proficient in PC business applications:
  - Microsoft Word
  - Microsoft Excel
  - Lotus Notes
  - PowerPoint
  
• Takes initiative
  
• Continues to develop job knowledge
  
• General knowledge of TSYS organization
  
• Excellent customer service skills
  
• Thinks analytically
  
• Strong research skills
  
• Strong problem resolution skills
  
• Intermediate industry knowledge
  
• Working knowledge of assigned system or subsystem
  
• Strong project management skills
  
  Must be able to communicate effectively and professionally with both internal and external customers. Experience with desktop and related hardware support. Some call center or help desk center experience, a plus. Must be able to multitask and work effectively in a fast paced environment. On-call availability for off normal working hours which includes nights, weekends, and holidays.
  
  Additional Information:
  Multiple positions open, all shifts available: 1st, 2nd, 3rd for 24X7 support. On-call availability for off normal working hours which includes nights, weekends, and holidays.
  
  Apply Here
  Salary: 45000 - 55000